‘No show’ policy

We have reluctantly introduced a new ‘no show’ policy. This will aim to ensure that the maximum number of spaces are available in all of our pre-booked group exercise classes, gym and swimming sessions. This will allow us to offer more spaces for those that want them.

If you find that you are unable to attend a pre-booked class or session please let us know within 2 hours of the activity taking place. This will allow us to contact members waiting on the reserve list for that class.

If you don’t inform us beforehand or you do not attend the booked activity then we reserve the right to prevent you from booking any further sessions for a period of two weeks.

How to cancel your booking – please call reception on 01793 750011.

If you can’t attend a session for any reason please cancel that booking no later than 2 hours before the session.